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THE STATE LIBRARY SHOP

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Shipping & Returns

 

Shipping

Orders of in-stock items will be shipped in 1-2 business days. This means in-stock items will be packed and sent within 1-2 business days of your online order being placed; delivery times will vary depending on the location the package is being sent to (it will typically take 2-5 days to reach most locations within Australia.)

Orders of items that are not in-stock will be shipped once the item arrives from the supplier. This can range from 7-21 days.

Archival prints are produced on demand and may take up to 21 days to be delivered. A4 size prints are packed flat in a heavyweight book pack, all other sizes are rolled in a sturdy tube.

We make every effort to ensure that delivery time-frames provided are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events.

Once items are lodged with Australia Post we cannot be responsible for lost or delayed packages. If delays are experienced please check in with your local Australia Post office in the first instance. If your order hasn’t arrived after 3 weeks please contact us.

By placing an order online you are agreeing not to hold the Library Shop liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

 

Returns

Refund or replacement claims are only considered for defective or damaged items. Claims must be made within 5 working days of receipt and the merchandise received by us no later than 14 days after the claim. All items must be securely wrapped in original condition and accompanied by the original receipt and a written claim.

Return shipping expenses will not be refunded.

Refunds will be credited only to the credit card used in the original transaction.